I would ask you to respect their time and be patient as sometimes real life demands our time and replies to you can be delayed.

This site is run by volunteers who help people in need in their own free time. But what I know took years to learn and perfect the skill. Do not repeat the steps if you face any problems.

If you are confused about any instruction stop and ask.

I will not knowingly suggest your any course that might damage your system but sometimes Malware infections are so severe that only option we have is to re-format and re-install the operating system. We may be using Safe mode which will cut you off from internet and you will not always be able to access this thread.

Please print or save the instructions I give you for quick reference.

Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.

Please do not attach your logs or put them inside code/quote tags.

Please do not try to fix anything without being ask.

Keep up with me until I declare you clean.

Malware removal is a complicated process so don't stop following the steps even if the symptoms are not found.

Please do not install any new software while we are working on this system as it may hinder our process.

Failing to comply will result in denial of future assistance. If you are being helped/have solved the issue/no longer wish to continue, notify me in your reply and I will quickly close this thread.

Please do not create any new threads on this while we are working on your system as it wastes another volunteer's time.

Before we proceed, please, acknowledge yourself the following(s): My name is Valinorum and I will be the acolyte today.

Mac hard drive space keeps decreasing